At Phonemart.ie, we want you to be happy with your purchase. If you’re not fully satisfied, we’re here to help.

1. Return Window

You have the right to withdraw from your purchase within 14 calendar days from the date you receive your order.
Returned items must be in resaleable condition and, where possible, in their original packaging.

2. How to Return

To start a return:

  1. Contact us with your order number and name to request a return.

  2. Pack the items securely to prevent damage in transit.

  3. Send the parcel to our returns address using a tracked postal service.

  4. Keep your proof of postage until your refund is processed.

3. Refunds

Refunds will be issued to your original payment method within 14 days of receiving your returned goods or valid proof of return.

4. Exclusions

We cannot accept returns for:

  • Hygiene-sensitive items once unsealed (e.g., earphones, earbuds).

  • Personalised or custom-made products.

  • Items damaged due to misuse or improper handling.

These exclusions do not affect your statutory rights regarding faulty or defective goods.

5. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us as soon as possible with photos or details of the issue.
We will arrange a repair, replacement, or refund in line with your legal rights under Irish consumer law.